Car Hire FAQs

You may have questions about hiring a Car from Ally Cat, and we have listed some of the common questions you may have below.

If you have a question that is not listed, or would like more information then please get in touch with us via our Contact page or by calling us direct.

What do I need to hire a car with Alley Cat Rentals?

Here are the essential items you will need to bring to our branches when hiring a vehicle:

  • a valid drivers licence
  • 2 different Proof of Address examples (any item received through the post in the last 90 days with your name and address) – only required for first time customers.
  • a valid credit or debit card.

Can I modify, extend or cancel my car reservation?

You can modify or cancel your reservation by calling us instore.

If you prepaid your booking and you cancel 2 days or more before your specified pick-up time you will receive a full refund of the total amount.

To extend your car rental, you just need to call in, we will usually have availability.

What happens if I’m unsure when I will return the car hire?

Keep us informed, we are here to help.

If we allocate you onto our “possible extension” you must notify us of return with 48 hours notice as we are unable to book out the vehicle for anyone else.

Do I need to clean the car on return?

No, our dedicated valeters will always bring it back up to scratch!

If there has been extreme use and mess / dirt that has occurred inside or out we reserve the right to charge a cleaning fee, however this is very rare and the length of hire, type of dirt is always considered first.